MGT 230
Management Theory And Practice
FINAL EXAM
1.
Planning involves which of the following?
2.
_______ is specifying the goals to be achieved
and deciding in advance the appropriate actions needed to achieve those goals.
3.
Advances in genetic engineering and
biotechnology are expected to produce some food products that will become
available year-round even in northern climates. These changes will provide
grocers with an opportunity to reduce their shipping costs while at the same
time, offering fresher produce to their customers. These advances are an
example of changes in the
4.
_________ trends regarding how people think
and behave have major implications for management of the labor force, corporate
social actions, and strategic decisions about products and markets.
5.
Which of the following is a step in the
decision-making process?
6.
Which is a step in the decision-making
process?
7.
The targets or ends the manager wants to reach
are called
8.
In the _______________ stage of the planning
process, managers should weigh the advantages, disadvantages, and potential
effects of each alternative goal and plan.
9.
Tactical planning would include which of the
following?
10.
The internal analysis component of the
strategic management process assesses the organization’s
11.
Suppose you face a question regarding how to
handle a defective piece of equipment that your company sold. To tell the
customer would cost you a substantial amount of money, but if the equipment
fails, it could lead to serious injury of the customer. You decide to disclose
the defect and suggest alternatives to eliminate the risk of injury. This
decision employs which ethical approach?
12.
Your organization faces an ethical question.
There has been a problem with your accounting process that has resulted in
lower profits being reported than were actually earned. You are attending a
meeting where senior management is deciding how to handle the situation. The
people at the table have varying views of what action to take and why. John
wants to report the error immediately because he believes that it is the right
thing to do and that will keep them all out of jail. Bruce wants to report the
error because it is the honest thing to do. After hearing his colleagues'
opinions, Carlos says he wants to report the error as well because he believes
the group is right. Carlos is using which ethical system for his decision
making?
13.
In the study by Lawrence and Lorsch, companies
in complex, dynamic environments developed _____ levels of differentiation; and
_____ levels of integration.
14.
An aspect of the organization’s internal
environment created by job specialization and the division of labor is called
15.
An organization with departmentalization that
groups units around products, customers, or geographic regions is called a
16.
Which of the following statements about matrix
organizations is true?
17.
Sports International (SI) began business by
making shoes for athletes. They soon expanded into making shoes for
non-athletic purposes. They now manufacture and distribute clothing, sporting
equipment, and protective sports gear worldwide. They are departmentalized by
products sold to serious athletes, products sold to "weekend"
athletes and products sold to sports teams. SI has utilized which form of
departmentalization?
18.
The trait known as leadership motivation
suggests that great leaders
19.
A leadership perspective that attempts to
identify what effective leaders do and the behaviors they exhibit is referred
to as the
20.
__________ leadership invites colleagues at
the same level to solve problems together.
21.
Leaders who relate to others to serve their
needs and enhance their personal growth while strengthening the organization
are known as
22.
The basic goal of managing diversity is to:
23.
Future trends in the labor force include a
24.
Behavior that gives purpose and meaning to
organizations, while envisioning and creating a positive future, is known as
25.
The correspondence between actions and words
that include characteristics such as honesty and credibility is known as
26.
Owners from two businesses have asked you
which type of control system they should utilize. To help you make your
decision, they have each provided a brief description of their organization.
Alpha Omega, Inc., is a large corporation built in the 1950s. They produce
chemical concentrates for industrial cleaning. Their organization uses a strict
set of rules and regulations with their workforce. They have the ability to
track a large amount of data using statistical techniques. Mid-Atlantic Health
is a regional medical center. They want to use a control system that will allow
them to tie pricing of services and profits to specific services in the medical
center. The control systems that should be used in the scenarios above were
developed by
27.
Your manager is speaking to a group of
employees about a problem in your department. Employees are not complying with
the rules regarding clocking in and clocking out each day. The rules in this
situation are very important as employees will not receive their correct pay if
the clocking procedures are not followed. There are three suggestions being
considered to address this problem.
a.
Employees will be monitored at the entrance
during shift changes to make sure that each complies with the procedure.
b.
Reports will be reviewed at the end of each
pay period. The reports will contain data tracking the number of employees not
complying with the procedures each shift. Employees violating the procedure
will be counseled to correct the problem.
c.
A new procedure will be developed describing
an easier procedure for employees to follow. Training will be conducted so that
each employee knows the policy and the procedure before it is enacted.
Option 1
describes which approach to bureaucratic control?
28.
"My job, for some part of each day, is to
empower our employees to think of things in new and different ways, not just to
come to work and complete the tasks on a list."
29.
Suppose you are interviewing the CEO of a
large company. The CEO is telling you about his or her job as a manager and how
he or she spends time. Using the description below, which function of
management is the CEO most likely describing in this example?
30.
"Every six months or so, my senior
management team and I meet to discuss the goals that will be achieved over the
next year, three years, and beyond. We then make sure we are clear on who will
take responsibility to see that the appropriate actions are undertaken to
achieve our goals within the time frame we set."
